OVERVIEW The Team Lead, Resident Relations manages the Resident Relations Team and its mandate and processes to support the delivery of exceptional customer service to residents across Canada. Reporting to the Senior Manager, Customer Relations, the Team Lead, Resident Relations is a hands-on manager that implements Circular Materials’ resident relations practices and strategies.  RESPONSIBILITIES Resident Relations. Develop a resident relations strategy that quantifies and supports improvement.  Provide guidance and direction by overseeing the performance of the Resident Relations team. Manage resident inquiries on recycling collection and other items