Details
Posted: 27-May-22
Location: Seattle, Washington
Type: Full Time
Salary: $40.84 - $47.66 Hourly
Years of Experience:
Less than 2
Position Description
Seattle Public Utilities (SPU) is hiring for a Lead Solid Waste Field Representative in the Inspection & Compliance sector of the Solid Waste Branch. This position will appeal to someone that is community oriented, who will gain satisfaction from solving problems, improving our environment, and actively making an impact on the City.
The Lead Inspector work involves supporting Seattle customers to ensure solid waste services are delivered reliably, affordably, safely, accurately, and efficiently. The Inspector works to enforce Solid Waste Code and Contract rules through technical assistance, education and customer service to single family, multifamily, and commercial customers. The Inspector partners with City agencies as well as the contracted haulers to maximize recycling and food waste services as well as to achieve strong service delivery. The Lead Inspector performs as a senior staff member who handles demanding and complex solid waste issues and complaints.
About Seattle Public Utilities: Seattle Public Utilities (SPU) is a Community Centered Utility whose mission is to foster healthy people, environment, and economy by partnering with our community to equitably manage water and waste resources for today and future generations. We deliver high quality, vital services, across four major lines of business: providing water, solid waste, drainage and wastewater services for Seattle residents and businesses. In addition, SPU provides drinking water for 1.5 million regional customers in Seattle and other municipalities. Our customers depend on us to deliver high quality, reliable, and cost-conscious utility services and to achieve the highest benefits possible for every investment we make.
SPU is committed to increasing racial equity, diversity, and inclusion through our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.
Job Responsibilities
The Solid Waste Inspector Lead provides the following essential services:
- Provide field support, technical assistance, education and billing support to single family and multifamily solid waste customers
- Work with customers to divert the maximum amount from their garbage into food waste and recycle through inspections and education
- Enforce solid waste code for all customers through audits and enforcement activities
- Respond to escalated solid waste issues for commercial, multifamily, and residential customers to resolve solid waste issues
- Set up new Multi Family buildings with solid waste services and provide ongoing service and billing support
- Investigate and resolve illegal dumping near solid waste service areas
- Set up customers with special services if they are unable to manage their own solid waste.
Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Experience Requirement:
Requires a minimum of three (3) years of experience dealing with the public in enforcement, inspection, investigative work, or in resolving conflicts or in utility customer service; at least one year of work which is equivalent to that of field rep experience, utility customer service work, utility support, or utility billing, or similar field.
Education and Experience Equivalency:
Two (2) years of college-level educations in public or contract administration, mathematics, sanitation, or similar courses that will provide the background to perform the work may be substituted for one-year for the required experience.
OR
Combinations of appropriate education, training, certification, and experience will be evaluated on an individual basis for comparability to the minimum education and experience requirements.
License Requirement:
At the time of appointment must hold a valid Washington State Driver License.
The ideal candidate should possess some or most of the following:
- Detail oriented. The work involves the preparation of reports and memoranda, and they need to maintain accurate records
- Conflict resolution experience. The Inspector works with customers and partners to resolve complex situations and should have experience with conflict resolution
- Database and report management experience. The Inspector works daily in a customer service and billing system to support customer requests and resolutions. The Inspector runs reports and uses multiple database tools to support solid waste improvements and solutions
- Communication and partnering skills. The Inspector communicates and partners with customers, contractors, and City agencies daily to achieve desired solid waste outcomes
- Training skills. The Inspector is required to train, instruct, and assist employees and customers on garbage collection procedures and regulations
- The work of this class requires specific knowledge of solid waste services and programs; the requirements and terms of contractor agreements with the City; various ordinances and laws related to solid waste and littering; and applicable City Personnel rules and practices.
Additional Information
All City of Seattle employees are required to be fully vaccinated against COVID-19. Failure to submit proof of vaccination or qualify for a reasonable accommodation will result in withdrawal of a job offer.
Who may apply: The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.
Workplace Environment (Telework Expectation): Most work is performed in a normal City work/office environment; however, due to the ongoing pandemic and Covid-19 state and local restrictions, hybrid telework/office/field assignment work will be available that's consistent with HR guidelines, and as circumstances dictate. We continue to seek guidance from local public health agencies and will proceed accordingly with any necessary changed or needs regarding "workplace location" expectations.
This hiring process involves a background check of conviction and arrest records in compliance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.