The City of Portland implements the Nonconforming Sewer Conversion program which requires all properties in the City to eventually have individual and direct connections to the public sewer system. The Nonconforming Sewer Program Coordinator works in the Systems Development Division of BES and is located in the Pioneer Tower. This position plans and conducts program outreach and promotional activities for the Nonconforming Sewer Program and related projects; including developing information, outreach and educational materials. The Coordinator l will organize the sharing of information to ensure consistency in unit messaging and branding of City of Portland and the Nonconforming Sewer Programs services, policies, and procedures. They will also provide internal and external customer service to City employees and the public on programs and services related to the Nonconforming Sewer Program. This will include research and response to customer service complaints and issues; identification of areas of concern and assisting in developing recommendations for solutions and improvements. The Coordinator l will be responsible for handling all public outreach materials in relation to non-conforming sewers for the Bureau's Capital Improvement Program (ClP) projects.This position requires knowledge and experience related to public outreach and education, sewer and stormwater infrastructure, and customer service. Experience in the public sector is preferred but not required. A basic knowledge of engineering and construction principles, practices, current trends, regulations, standards and laws applicable to the area of specialization would also be beneficial.