Assists in the management and coordination of the varied activities of the Special Services Department by assisting the Special Services Department General Manager in resolving issues, consolidating technical services, and overseeing quality control with a focus on sanitary and storm sewer planning, design, construction and maintenance; does related work as required.An employee in this class manages and supervises one or more of the divisions of the Department of Special Services and coordinates the varied activities to bring together the consolidation of functions between the areas of engineering services, environmental services, internal services, and general administrative services of the department. This employee is responsible for ensuring timely response to issues, projects, and plans by providing prompt and efficient resolution to inquiries, questions, and issues while managing internal quality control. This employee must have the technical knowledge of the functions of the department as well as excellent management skills. Depending upon the needs of the department, this employee may be required to work extended hours such as early mornings, nights and weekends. This employee works under the general direction of the Special Services Department General Manager.
Thorough knowledge of the principles and practices of the services provided in the area of special services and thorough knowledge of the laws and regulations related to the Special Services Department with a particular emphasis on sanitary sewer, storm water and environmental programs; ability to perform technical research work and to give reliable advice on difficult planning projects; ability to establish quality control programs to ensure excellent customer service; ability to manage human resources to solve problems and issues; ability to display and promote a positive attitude and possess a professional demeanor and appearance; ability to communicate courteously and effectively, both verbally and in writing; ability to pass a Class III County physical examination.
At least five years progressively responsible experience as a manager in a business, local government, state, or regional land use office or in the office of a consultant, and possession of a Bachelor's of Science Degree from an accredited college or university with major course work in civil engineering or related field; certification as a Professional Engineer (P.E.) in Delaware, or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities