A service technician is the face of Duperon Corporation in the field. Although this job requires mechanical and electrical skills, you must provide this in service of a customer. The ability to handle potential conflicts (a variety of pressures including timelines, upset customers, politically sensitive situations) in the field professionally that reflects the company’s motto: “you’ll like working with us”, is of the utmost importance.
A service tech is expected to travel at least 75% of the time. You are on team to cause what is needed to assure a flawless performance at the customer site. This is a person that loves a challenge, isn’t afraid to get their hands dirty and has pride in a job well done. When not traveling, the technician shall be a key resource to service customers via phone, support service orders, work in manufacturing and as well as work with engineering to correct any design issues.
Essential Functions of the Job
You will build our products to gain an in depth understanding of them, in order to problem solve at sites or over the phone. Problem solving may involve the support of R&D, manufacturing, engineering, project management and purchasing. In addition to mechanical skills, you will need experience using a multi-meter; including checking voltages, amps and ohms.
At startup you must provide training to operators that includes; how the equipment is expected to function, how the controls interact with the equipment as well as short and long term maintenance of the products.
To problems solve, you must be able to fully hear the customer’s issues whether on site or over the phone before assuming what they need. Working with our customers in partnership to find the most cost effective and timely solution.
Service is an essential feedback loop to the sales, production and product teams. With the knowledge gained from the field, you are required to communicate what is needed for design, process or equipment function issues.
Startup reports must be completed within 3 business days after a trip. Although critical issues will need to be solved immediately while on site, you will need to follow up to assure corrective action has been taken to eliminate future issues. Service is a vital role that hears our customer’s issues and relays them back to our team so we can best understand their needs.